Week Assessment Free Essays

Driving is the manner by which a supervisor gets representatives to complete their work as well as could be expected, impact acceptable work propensities, and bolster the objectives of representatives for their excursion either actually or inside the association. How these capacities apply to overseeing others or even yourself in your current or past activity. This understudy utilizes the significant elements of the board in this understudies current situation consistently. We will compose a custom exposition test on Week Assessment or then again any comparative subject just for you Request Now Association is a characteristic advancement in keeping up a decent workplace for this understudy. Others in the board battle with this capacity, yet it is imperative in keeping up a day by day stream and progress of records for planning. Anticipating future occasions, gatherings, and downtime for workers is fundamental to keeping up office calendars and time the executives. This understudy keeps up the doctors lily, week by week, and excursion plans so that there are insignificant issues with booking understanding arrangements and authoritative gatherings. Controlling is another assignment that this understudy manages in insignificant measure. This understudy is the contact individual in the workplace in light of the fact that the workplace is experiencing significant change with the board in our office. This understudy refreshes the between time administrator on the necessities and issues in our office on a day by day and week after week premise enabling her to deal with her different workplaces without being nearby. Driving is a characteristic procedure for this understudy. Before, this understudy has been the indignation of our private practice in any case, with the progress to being an emergency clinic claimed office that job has vanished to the set up supervisory group inside the association. The staff despite everything results in these present circumstances understudy with issues and direction this understudy is constrained to what this understudy can do however attempt to help the staff as much as possible. The most significant job for a social insurance director and pioneer in the enhanced medicinal services industry. In the assessment of this understudy, the most significant job for a human services director is initiative. Supervisors depend on their staffs to carry out the responsibilities given to sew So that the director can concentrate on Other assignments. It is basic that staff take on assignments and obligations that the administrator needs the results of the outcomes for the reports the chief needs to submit to higher administration. Giving staff obligations additionally makes an incorporated office where the staff feels engaged with the administration forms that have been ridiculous in past administration styles. The most critical perspective identified with human services the executives that you need to pick up by taking this class. The most huge viewpoint identified with social insurance the board that this understudy need to pick up from this class is the manner by which to utilize my style of the executives onto compelling administration. Step by step instructions to refer to Week Assessment, Papers

The USA Patriot Act as a Threat Essay Example | Topics and Well Written Essays - 1750 words

The USA Patriot Act as a Threat - Essay Example The United States of America Patriot Act was brought into the world just after the September 11, 2001 assaults of the psychological oppressor that had an incredible effect on the legislature of the United States of America and the entire world. The USA Patriot Act fills in as an enemy of fear based oppression act. The Patriot Act was making feasible for the America to be joined together and to reinforce the country by giving the fundamental apparatuses that are expected to hinder and obstruct the fear monger act. The interference and impediment of these potential fear based oppressors' demonstrations are made through the extension of the law authority's observation and giving them extra powers and rights to research that carried danger to the security and fair convention throughout the entire existence of the United States. President Bush had authoritatively marked the USA Patriot Act on the 26th day of October 2000.The Patriot Act offered danger to the a large number of US residents . This is because of the force given to the law masters and giving them the option to enter records of the typical occupants of the nation. The demonstration bolsters the rights to get to the clinical records, charge records, and other fundamental data, for example, the books you purchase, the books you acquired even without a reason. The Patriot Act additionally gives the law implementers the rights to go into your home without the consent originating from you, and make explores without telling the proprietor for a little while, months or even not letting you know at all.There are a few adjustments on the demonstration. A portion of these are the reconnaissance laws, the following of suspected fear based oppressor, and the catch of those suspected. The alterations incorporates the double motivation behind the demonstration to give the specialists the rights to mediate in the individual, private and classified calls, eye to eye correspondence and interchanges using PC and along with these is the ideal for the individuals who are the specialists to the ID and the block attempt of those suspected as criminal correspondences. The adjustments on the demonstration with respect to the calls, regardless of whether it possibly a profoundly close to home calls, that truly are of the individual's security setting are incorporated, are not covered up for the specialists through keeping an eye on the phone organization records of the calls produced using a people home of to the person's phone. Wiretapping as it was called or electronic listening in or the electronic observation should be possible by the specialists without earlier notification. Likewise, the bank records of an individual, and the arrangements made are additionally followed. Techniques The techniques that are under the adjustment of the demonstration are the accompanying: the specialists are allowed to pen register and follow and trap arranges that are utilized electronic correspondences, for example, bargains done through the electronic-mail or something like that the across the country execution for pen registers, trap and follow gadgets, and the entrance to the correspondence records and put away electronic sends are approved the put away voice message and phone discussions put away can be treated by the specialists the capture attempt of interchanges from an interloper or to the gatecrasher inside the PC framework by specialists are allowed yet with the framework's proprietor's authorization the specialists are given the position to put the psychological oppressor and PC wrongdoings to the offense list insurance for the specialists are bolstered by the Patriot Act the Patriot Act of the USA focuses on the outside insight specialists' and the law requirement's participation the individuals who are on the power and the administration faculty, under the Patriot Act are secured for a portion of the interchanges protection infringement Defensive Measures of the Patriot Act The USA Patriot Act had planned defensive measures for the specialists. The defensive estimates concentrated on the avoidance of the maltreatment of the given rights

Best Wishes for the New Semester

Best Wishes for the New Semester I cannot believe that the second week of classes is here! I hope everyone is enjoying the start of the semester. I am really loving my classes and other activities so far, and I find it hard to believe that this is my senior year! So far my time at Illinois has flown by, and I imagine that this year will seem quick as well. Luckily, Ill be able to remember my adventures through this blog. If anything, this blog is proof of how much Ive learned (both inside and outside of my classes) while still having plenty of fun here at Illinois. I wish everyone a safe, happy, and successful academic year! Sarah Class of 2018 I'm from Grand Rapids, Michigan. I'm majoring in Communication in the College of Liberal Arts and Sciences.

The Economic Model Of Spotify - 2522 Words

The Economic Model of Spotify. Abstract. This research looks deeper into the mechanics of how a digital music streaming, namely Spotify, works in the music industry. Spotify is a combination of both non-interactive and interactive service, and it is therefore important to understand how this combination model uses different licensing schemes for each in order to avoid any intellectual property right abuse or copyright infringement. The focus for this paper is more based on the economic model of Spotify, which includes how Spotify can be classified as network good, the licensing schemes that Spotify uses, how royalty payment is determined and the effect Spotify has in combating piracy. The growth of Spotify is also discussed in this paper,†¦show more content†¦21st century marked the era of digital activity, and hence, the declining in physical sale of albums is replaced by active downloading activity of musical works. The downloading activity can vary greatly from downloading songs from legal market, such as iTunes , to downloading more songs in illegal market, which promotes piracy. While the downloading activity may have replaced some of the values that are lost from the declining sale, majority of the revenue in music industry has evaporated. Unfortunately, this type of music consumption today generates very little to no value for the artist. Daniel Elk, a visionary guy from Sweden, realized this problem and hence, began to develop a model that could help in relieving the music industry. This is when Spotify was introduced to the market, a paid service that is legal and capable in helping artist by giving them the royalty they deserved. Spotify’s Economic Model. Spotify, which was a technology based on Sweden, entered the U.S. market around mid 2011. Spotify’s services are all provided in a single computer program or even applications in mobile devices, such as in phones or in tablets. Spotify in general consists of three different services. Firstly, Spotify provides Radio service. This is a non-interactive service in which the user searches a song, play it, and then Spotify will generate a random playlist, which will be

The Value of Diversity - 603 Words

1. There are a number of different methods of teaching employees about the value of diversity. Elmore (1997) suggests that we undertake activities that cause us to evaluate ourselves both as individuals and as members of a group. Additionally, exercises that highlight the negativity that stereotyping and discrimination brings can be valuable. Elmore also suggests that we examine both the similarities and differences in people. Workshops can help because they encourage interaction on a human level, so that some of these lessons need not be overtly explained until the end. This strategy will allow for growth and learning both during the exercise and afterwards as well. 2. Alkhalifa (2008) notes that limited perception occurs when reception mechanisms in the brain place a limit on the amount of information that is received. When applied to other people, it results in us seeing those other people in an incomplete way, and sometimes filling in the unseen aspects with shorthand like stereotypes. Often, when we have a limited perception of another person, we received a distorted view of that persons traits and abilities. In many instances, the perception that we have is inaccurate. As we interact more with that person, we may have a greater opportunity for our brains to make evaluations, and with this greater processing our perceptions of the person become less limited and more accurate. 3. It is important to have employees that are diversity conscious in order to ensure aShow MoreRelatedValue of Diversity Paper1213 Words   |  5 PagesRunning head: VALUE OF DIVERSITY PAPER Value of Diversity Paper Cultural Diversity SOC/315 Value of Diversity in the Workplace In companies or corporations the global landscape now reflects diversity in the employees found in the workplace. Employees come from different backgrounds, geographic or global areas, ethnic and cultural origins, and have unique skills and talents. Individuals must work together and merge skills and manage diversity effectively in the workplace. Our thoughts, actionsRead MoreEssay on The Value of Diversity522 Words   |  3 Pages Diversity, as it relates to thoughts, ideas, ethnicity, race, and a host of other areas, is the quintessential ingredient needed to establish a free nation. Amendment I of the United States Constitution states, Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the Government for a redress of grievances. Through thisRead MoreAn Organization Of Values Diversity1656 Words   |  7 PagesAn organisation that values diversity will gain a positive reputation, the way it’s seen by potential employees and organisations. Valuing diversity can attract candidates it shows an organisation practises employment discrimination; in line with the Equality Act 2010 protecting employees against discrimination, race, age, gender, ethnicity, disability, religion or sexuality. If a company wishes to expand worldwide, a diverse workforce can improve communication between countries that they may wishRead MoreDiversity, Values, And Beliefs1920 Words   |  8 PagesMelissa Rahorst CRIM 406 20170419 Attitudes, Values, and Beliefs Equal Opportunity Leaders Course (EOLC) is a course that focuses on giving soldiers a voice. EOLC teaches noncommissioned officers and officers to empower even the lowest ranking soldier to speak up if they are being discriminated against based on the six categories of discrimination. Throughout this course, I learned many valuable lessons, but the most important exercise we did was called the badge exercise. During this exerciseRead MoreThe Value of Diversity in the Workplace Essay808 Words   |  4 Pagescustomers for which they serve while determining the needs of these customers. This business process makes diversity a crucial part of a companys growth and operation. Hiring and retaining employees with diverse backgrounds to meet the demands of the global marketplace is the first step to meeting these challenges. Companies like EBS PaineWebber (Grano, 1999) have committed themselves to diversity so that they can establish themselves as a diverse organization ready to meet the needs of a diverse groupRead MoreThe Value Of Diversity Within The Workplace1163 Words   |  5 PagesThe Value of Diversity in the Workplace Globalization sets the perfect environment to develop diversity in the workplace. This new society, in which we are currently living, has created a new workforce that is based on its diversity that can greatly help with any business development and growth. In business, diversity brings opportunities to grow, expand and reach out to other markets by utilizing the values, ideas and the diverse skills that people from many different backgrounds have to offer.Read MoreThe Value Of Diversity At Washburn University1254 Words   |  6 Pages Washburn University has always been proud of having diversity since it first opened its doors to the public 151 years ago. If you are to look around campus many are able to see how much diversity is valued by the campus as a whole, they know everyone is different and each person has their own story to tell. If a university made it where no one is allowed to talk about where they came before and how they ended up where they are in life. what is the poi nt of being proud of who you are? For me, itRead MoreAsian Values And Cultural Diversity2375 Words   |  10 Pagesterm Asian Values has various definitions. Generally, the phrase alludes to influences from Confucianism in particular, filial piety or loyalty towards the family, corporation, and nation; the forgoing of personal freedom for the sake of society s stability and prosperity; the pursuit of academic and technological excellence; and, a strong work ethic together with thrift. Proponents of so-called Asian values, who tend to support Asian style authoritarian governments claim these values are moreRead MoreThe Diversity Of Diversity, Values, And Perceptions Of Different Communities And Cultures Essay1165 Words   |  5 PagesAccording to the SJSU Communication Studies department, â€Å"Diversity explores the variety and complexity of communication efforts to shape beliefs, values, and perceptions in different communities and cultures.† Diversity is one of the four major cornerstones in the department, and although each and every cornerstone speaks to me, diversity is critical to me because it is what made me who I am today. I was born and raised in one of the most diverse places in the country, the San Francisco Bay AreaRead MoreThe Value Of Ethical Conduct And Managing Diversity Essay1482 Words   |  6 PagesGlobal Issue: The Value of Ethical Conduct and Managing Diversity Review of Subject This essay explores what Organizational Behavior (OB) is and the value of ethical conduct, and discusses the methods of managing diversity taking into consideration socializing and organization culture. OB is a study of the people in organization, about how they work, and how they produce results. Organizational ethical conducts are those morally accepted by the employees, the customers, and the public. It could

Performance Orientation Free Essays

The degree to which a collective encourages and rewards (and should encourage and reward) group members for performance improvement and excellence. Assertiveness. The degree to which individuals are (and should be) assertive, confrontational, and aggressive in their relationships with others. We will write a custom essay sample on Performance Orientation or any similar topic only for you Order Now Future Orientation. The extent to which individuals engage (and should engage) in future-oriented behaviors such as delaying gratification, planning, and investing in the future. Organizations in countries with high future oriented practices like Singapore and Switzerland tend to have longer term horizons and more systematic planning processes, but they tend to be averse to risk taking and opportunistic decision making. Humane Orientation. The degree to which a collective encourages and rewards ( and should encourage and reward) individuals for being fair, altruistic, generous, caring, and kind to others. Countries like Egypt and Malaysia rank very high on this cultural practice Institutional Collectivism. The degree to which organizational and societal institutional practices encourage and reward (and should encourage and reward) collective distribution of resources and collective action Organizations in collectivistic countries like Singapore and Sweden tend to emphasize group performance and rewards In-Group Collectivism. The degree to which individuals express (and should express) pride, loyalty, and cohesiveness in their organizations or families. Societies like Egypt and Russia take pride in their families and also take pride in the organizations that employ them. Gender Egalitarianism. The degree to which a collective minimizes (and should minimize) gender inequality. Egypt and South Korea were among the most male dominated societies in GLOBE. Organizations not operating in gender egalitarian societies tend to discourage tolerance for diversity of ideas and individual. Power Distance. The degree to which members of a collective expect (and should expect) power to be distributed equally. A high power distance score reflects unequal power distribution in a society. Countries that scored high on this cultural practice are more stratified economically, socially, and politically; those in positions of authority expect, and receive, obedience. Uncertainty Avoidance. The extent to which a society, organization, or group relies (and should rely) on social norms, rules, and procedures to alleviate unpredictability of future events. The greater the desire to avoid uncertainty, the more people seek orderliness, consistency, structure, formal procedures and laws to cover situations in their daily lives. How to cite Performance Orientation, Essay examples

Chef Satisfaction free essay sample

The findings showed that employees’ job satisfaction directly and positively influences organizational commitment, but does not directly influence job performance. Employees’ job satisfaction enhances job performance only through organizational commitment. Internal marketing, empowerment and leadership also positively influence job satisfaction. Empowerment and leadership enhance employees’ organizational commitment. Internal job stress negatively influences employees’ job satisfaction and external job stress enhances employees’ job performance. According to the findings, this paper realized the main factors which influence hospitality industry employees’ job satisfaction, organizational commitment and job performance, which can function as criteria for human resource management in the hospitality industry. Key words: Hospitality industry, job satisfaction, organizational commitment, job performance.   With the change of the industrial structure in recent years, the output value of the service industry has become more than 70% of the GDP in most advanced countries (CIA, 2009). Thus, the service industry plays a significant role in national economic development. In 2008, as the world encountered a financial tsunami, the governments of different countries selected potential service industries and supported them with resources, in order to energize economic development. The hospitality industry is a typical service industry, and it is critical service industry around the world. In Taiwan, the scale of the hospitality industry has been increasing year by year. According to the Statistics Department, Ministry of Economic Affairs, in 2001 the business volume of the hospitality industry in Taiwan was NTD 261. 3 billion. In 2006 it passed NTD 300 billion and in 2009 it reached NTD 321. 7 billion. However, the hospitality industry refers to labor services and relies on manpower in areas such as production, delivery and restaurant service. Thus, the hospitality industry is mainly based on services. As mentioned in Bitner’s (1995) framework of the service marketing triangle, service providers play a critical role in the service industries. In service industry management, regarding the importance of employees, Heskett et al. (1994) proposed the framework of service profit chain. In the service profit chain, there are critical linkages among internal service *Corresponding author. E-mail: [emailprotected] tcmt. edu. tw. Tel: +886-2-28102292 ext. 5009. Fax: +886-2-2810-6688. Tsai et al. 4119 quality, employee satisfaction/productivity, the value of services provided to the customer, customer satisfaction and company’s profits. This chain shows that internal service quality can enhance employee satisfaction, which will enhance employee productivity and further result in external service value and enhanced customer satisfaction. Finally, the company can make a profit (Zeithaml et al. , 2009). Therefore, satisfied employees make satisfied customers. Service personnel satisfaction significantly influences organizational commitment and job performance on customer satisfaction and corporate operational performance (Ladkin, 2002; Dunlap et al. , 1988; Tansuhaj et al. , 1988; Chowdhary, 2003; Yang and Chen, 2010). How to enhance service personnel satisfaction, organizational commitment and job performance is a critical issue in service industry management. In past research on employee satisfaction, organizational commitment and job performance, many scholars (Babin and Boles, 1998; Bernhardt et al. 2000; Van Scotter, 2000; Koys, 2003; Testa, 2001) have validated that employees’ job satisfaction positively influences job performance and organizational commitment. In studies on factors of employees’ job satisfaction, job performance and organizational commitment, the service profit chain proposed by Heskett et al. (1994) and service marketing management model indica ted by Tansuhaj et al. (1988) on overall service industry both demonstrated that managements internal marketing activities produce job satisfaction and commitment to the organization. In addition, many studies have found close relationships between leadership, employee satisfaction, organizational commitment and job performance (Billingsley and Cross, 1992; Yammarino and Dubinsky, 1994; Burton et al. , 2002; Avolio et al. , 2004; Chen and Silverthorne, 2005). The above studies have mainly focused on the educational service industry, retail industry, manufacturing service industry, medical service industry and governmental institutions, but have not conducted indepth explorations on the hospitality service industry. Hopfl (1994) indicated that in the service delivery, firstline employees must be empowered to some degree in order to cope with customers’ special demands. Thus, job empowerment can be treated as important management to encourage first-line service personnel and immediately solve customers’ differential demands. Avolio et al. (2004), Caykoylu et al. (2007) and Chen et al. (2008) respectively conducted empirical studies on medical personnel and employees of the telecommunication industry, banking industry and postal industry, and found that empowerment positively influences employee satisfaction and organizational commitment. One issue worthy of further study is the extent of how empowerment positively influences hospitality industry employee satisfaction and organizational commitment. In addition, first-line employees face different customer demands and supervisor requirements, therefore job stress is a critical issue for them. Jamal (1990) and Jex (1998) suggested that reducing employees’ job stress could enhance employees’ job satisfaction and job performance. Williams and Cooper (2002) and Ouyang (2009) indicated that proper job stress would enhance employees’ job performance. In the hospitality industry, the influence of job stress from external customers and internal supervisors on employees’ job satisfaction and job performance is an issue worthy of further exploration. Based on the above, internal marketing, leadership, empowerment and job stress are possible factors of service industry employees’ job satisfaction, organizational commitment and job performance, and these factors are validated in various service industries. However, the outcomes in different service industries are not the same. For the hospitality industry, it is important to validate and analyze the influences of the above factors on employees’ job satisfaction, organizational commitment and job performance. Thus, this study intended to combine internal marketing, leadership, empowerment and job stress and proposed an integrated model of hospitality industry employees’ job satisfaction, organizational commitment and job performance. Hospitality industry employees in Taipei City were treated as the subjects, and the researcher probed into factors of hospitality industry employees’ job satisfaction, organizational commitment and job performance in order to function as criteria for management in the hospitality industry. LITERATURE REVIEW Job satisfaction The term â€Å"job satisfaction† was proposed by Hoppock (1935) who suggested that job satisfaction means employees’ emotions and attitude toward their jobs, and is their subjective reaction toward their jobs. The definition of job satisfaction is generalized into three categories: (1) Definition of generality: Job satisfaction refers to the affective reaction to one’s job as the most (Ozer and Gunluk, 2010). Job satisfaction, which is one of the most important necessities for an individual to be successful, happy and productive, is a feeling of satisfaction, that is, an outcome of the perception of what the job provides for an individual (Ay and Av aro lu, 2010); (2) Definition of difference: This refers to the degree of satisfaction and the difference between ndividual actual returns and required returns. For instance, Porter and Lawler (1968) suggested that the degree of satisfaction depends on the difference between a person’s actual returns and expected returns; (3) Definition of criterion framework: Peoples subjective perception and interpretation on objective traits of organizations or jobs would be influenced by individual criterion framework. According to Smith et al. (1969), job satisfaction is the outcome after a person interprets the job traits according 4120 Afr. J. Bus. Manage. o the criterion framework. The influence of certain work situations on job satisfaction is related to many factors, such as comparisons between good and bad jobs, comparisons with others, personal competency and past experience, etc. Job performance Kane and Lawler (1976) suggested that job performance refers to the record of the results when employees have practiced a job for a certain period of time. According to Schermerhorn (1989), job performance refers to the quality and quantity accomplished by individuals or groups after fulfilling a task. After a certain period of time, measurements of employees’ job performance could serve as criterion for promotions, wage adjustments, rewards, punishments and evaluations. Cascio (2006) suggested that managers must specifically define performance to allow the teams or employees to recognize the organizational expectations in order to fulfill the organizational goals. In other words, managers must set concrete goals, trace the fulfillment degree and evaluate the teams’ or employees’ performance. Van Scotter and Motowidlo (1996) suggested that employees with a high degree of job enthusiasm will demonstrate extra effort and devotion, and will actively seek out solutions to problems at work in order to enhance their job performance. Robbins (1998) divided the measurement of job performance into job result, job behavior and personal traits. Lee et al. (1999) divided job performance into efficiency, efficacy and quality. Efficiency refers to the employees’ output rate and is the ability to accomplish tasks before deadline. Efficacy refers to the employees’ goal accomplishment rate and proposals. Quality refers to the employees’ error rate and complaint rate, supervisor satisfaction, customer satisfaction and colleague satisfaction. This study suggested that in the application of this construct to measure hospitality industry employees’ job performance, efficiency should refer to the employees’ speed in customer service, efficacy should mean the accomplishment of tasks assigned by customers, and quality should mean the employees’ performance in customer service. As to measurement, Shore and Thornton (1986) indicated that self-evaluation allows individuals to participate in performance evaluation and serves as a criterion. Based on the above, according to the views of Lee et al. (1999), this study divided job performance into efficiency, efficacy and quality, and measured hospitality industry employees’ job performance using employee self-evaluation. Smith et al. (1969) proposed the Job Description Index (JDI) to measure job satisfaction, with the constructs including wage, promotion, job, supervisors and colleagues. Black and Gregersen (1997) found a positive correlation between job satisfaction and job performance. Organ (1990) suggested that when employees are satisfied with their work, they are willing to sacrifice themselves and devote to their organization. Organizational commitment From the perspective of attitude, Porter et al. (1974) indicated that organizational commitment is a person’s active and positive intention to identify with and internalize organizational goals and value. According to Reyes and Pounder (1990), organizational commitment is the strong belief and intention to identify with organizational value, devote to and stay with the organization. Mathews and Shepherd (2002) suggested that organizational commitment refers to workers’ attitude, behavior and connection between individuals and the organization. Guest (1995) indicated that organizational commitment is at the core of human resource management. It transforms traditional manpower management into the core of human resources. Organizational members’ attitude or intentions particularly indicate the importance of employees’ organizational commitment. Dee et al. (2006) suggested that organizational commitment is a person’s intention to devote to and be loyal to the organization. Lambert et al. (2006) suggested that organizational commitment is the structural phenomenon of trading between individuals and organizations. It increases with time, but it does not lead to a transferable investment outcome. Thus, in theoretical study and practical use, scholars have valued organizational commitment in human resource management. In recent years, many scholars have probed into organizational commitment from the view of Porter et al. (1974). Thus, this study also followed the above view and divided organizational commitment into value commitment, effort commitment and retention commitment. This study further treated these three constructs as criteria to measure hospitality industry employees organizational commitment. Definitions of these constructs are thus shown: (1) Value commitment: a strong belief and identification with organizational goals and values. 2) Effort commitment: the intention to devote more to the organization. (3) Retention commitment: a strong intention to continue being part of the organization. Internal marketing Internal Marketing (IM) is the process of handling staff as internal customers and projects as internal products that satisfy the needs and desires of the customers and adhere to the company’s goals (Berry and Parasuraman, 1991). Rafiq and Ahmed (1993) suggest that internal marketing involves â€Å"a planned effort to overcome organizational resistance to change and to align, motivate Tsai et al. 4121 nd integrate employees towards the effective implementation of corporate and functional strategies†. Joseph (1996) suggested that internal marketing is can be applied to marketing and human resource management, combining theoretical techniques and principles in order to encourage, recruit and manage all employees in the organization and constantly improve external customer service and mutual services. In addition, Ahmed et al. (2003) defined internal marketing as the emp loyees’ evaluation of the reward system, internal communication, training and development of the company. Internal marketing empirical research in the service sector has proven that internal marketing has influenced on internal customers (that is, employees) satisfactions. Berry and Parasuraman (1991) suggested that the advantages of internal marketing implementation in organizations are as follows: (1) To acquire and keep excellent talent; (2) to provide a common vision so that employees have job purpose and meaning; (3) to give employees the ability and knowledge to accomplish the work; (4) to encourage employees to share the results of teamwork; (5) to create job designs be based on the findings of marketing studies. The aforementioned views reveal that corporate implementation of internal marketing allows employees to enhance service quality, which increases the production and profits of the companies. The implementation of internal marketing in the organizations results in an internal service culture, raises service consciousness and increases profits (Parasuraman et al. , 1985). Based on the views of these scholars, internal marketing is critical for organizations and influences external marketing to further enhance customer satisfaction. According to the these definitions and based on the views of Rafiq and Ahmed (1993) and Ahmed et al. (2003), this study treated employee evaluations of reward systems, internal communication, and training and development of companies as criterion for measuring internal marketing of the hospitality industry. Leadership Leadership refers the process of influencing the team to accomplish the goals (Robbins and Coulter, 2005). Leaders are key success factors of an organization (Bass, 1985; Daft, 2002). Skillful leaders recognize and use the interpersonal relationships of the team and strengthen the members’ loyalty and morale. Effective leaders must learn skills such as patiently sharing information, trusting others and recognizing the timing of interventions (Steckler and Fondas, 1995). In recent years, numerous scholars have tried to discuss leadership from new perspectives. New studies of leadership theory have particularly stressed the influences of demands between leaders and subordinates, the interaction of personality traits and situational factors on leadership (Bargal and Schmid, 1989). Corporate leaders must select a proper leadership according to their subordinates’ different demands for supervision, in order to enhance employee satisfaction and fulfill expected goals. Bass and Avolio (1997) divided leadership into transformational leadership and transactional leadership. In transformational leadership, subordinates trust, respect and are loyal to their leaders. Leaders can develop their subordinates’ potential and enhance their confidence by changing their values and beliefs in order to increase their organizational commitment, intention and motivation to create exceptional outcomes. Transformational leadership can be divided into ideal traits, ideal behavior, the encouragement of inspiration, and the stimulation of wisdom and individual care. In addition, transactional leadership means leaders and members remain in the process of negotiation and mutual benefit instead of a persistent one-purpose relationship. Social exchange theory is treated as the theoretical base. When subordinates act according to their leaders’ expectations, they will have returns with a specific value. Transactional leadership can be divided into contingent rewards, and active and passive exceptional management. Most quantitative studies on leadership have created questionnaires using the MLQ scale designed by Bass and Avolio (1997). The MLQ scale includes two constructs (transformational leadership and transactional leadership). This study also designed a leadership questionnaire for the hospitality industry according to the MLQ scale. Empowerment Empowerment signals a transition away from traditional development that confined people’s role to that of passive recipients, effectively rendering them dependent on handouts in the form of foreign aid (O’Gorman, 1995). Bowen and Lawler III (1992) define empowerment as sharing with frontline employees four organizational ingredients: (1) Information about the organizations performance; (2) rewards based on the organizations performance; (3) knowledge about contributing to organizational performance; (4) power to make decisions that influence organizational direction and performance. Murat and Thomas (2003) suggested that empowerment does not simply refer to telling employees that they are empowered, but aims to allow the employees to recognize what power has been authorized. Boudrias et al. (2004) suggested that in managerial circles, empowerment application includes two types: (1) Empowering the responsibility of decision-making to subordinates while emphasizing rich work environments 4122 Afr. J. Bus. Manage. and diverse authority, information, resources and support, and providing the opportunity to learn in order to improve performance; (2) psychological empowerment, which refers to employees’ experiences of empowerment that are inferred as a mediating variable of empowerment and expected results. According to Sherman (1996), empowerment acknowledges that employees have the power to change in order to encourage employees to increase their competency. Kanter (1993) suggested that empowerment can keep employees from feeling helpless. Organizations could thus reduce negative effects such as low morale. The most significant effect of empowerment is to enhance employees’ abilities and self-efficacy (Conger and Kanungo, 1988). Bowen and Lawler III (1992) suggested the advantages of empowerment for organizations below: (1) To rapidly respond to customer demands and questions; (2) a high degree of employees’ job satisfaction; (3) positive interactions with consumers; (4) employees with creative thoughts; (5) the creation of loyal customers. About the definition of psychological empowerment, Spreitzer (1995) defines this concept as the psychological state that employees must experience for managerial empowerment interventions to be successful.